We process orders within 24-48 hours and deliver them within 7-10 days depending on your location, with tracked shipment included for your convenience.

To keep the cat cave clean, we recommend wiping it down regularly with a damp cloth. For a deeper clean, follow these care instructions:

1. Hand wash only — do not machine wash.
   
2. Use cold water (below 110°F / 43°C).
   
3. Avoid scrubbing the material.
   
4. Air dry only and keep out of direct sunlight.

You can message support by clicking the "Contact Us" section on our store.